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Leon_05
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎19-09-2021 20:03

on ‎19-09-2021 20:03

Hi I placed an order online for a contract iPhone.

I received all the contract info and an email to say you are processing my order and give me an order number

£30 was taken 

It's been over a week or so now 

I have heard nothing 

I have received no phone 

The money has been still taken 

When I go to my O2 it says I have nothing placed 

Can someone please advice me on this 

How long do I wait to know if the phone is coming or I have been accepted or not

 

 

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MI5
Level 94: Supreme
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Registered:

on ‎19-09-2021 20:15

on ‎19-09-2021 20:15

@Leon_05 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151774 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎19-09-2021 20:15

on ‎19-09-2021 20:15

@Leon_05 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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