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Only wifi available

Sarah_G
Level 1: Joiner
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on ‎21-08-2023 21:16

on ‎21-08-2023 21:16

Hi. Phone stolen, so reverted to my old Samsung a70 and ported from ee to o2. Over 2 months ago and no network only WiFi connectivity. Reported multiple times and still waiting on tech support. Meanwhile I'm being charged!!! Advice sought please

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Bambino
Level 85: Esteemed
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on ‎21-08-2023 21:24

on ‎21-08-2023 21:24

@Sarah_G Did you report the phone as stolen: Lost or Stolen O2 Device

This is a customer community. You'll have to persevere with customer service.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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on ‎21-08-2023 21:42

on ‎21-08-2023 21:42

Sounds like an EE restriction on a reported loss

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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