Only wifi available

[Sarah_G]

Hi. Phone stolen, so reverted to my old Samsung a70 and ported from ee to o2. Over 2 months ago and no network only WiFi connectivity. Reported multiple times and still waiting on tech support. Meanwhile I'm being charged!!! Advice sought please

[Bambino]

@Sarah_G Did you report the phone as stolen: Lost or Stolen O2 Device

This is a customer community. You'll have to persevere with customer service.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[jonsie]

Sounds like an EE restriction on a reported loss