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Oneplus 5T

MW21
Level 1: Joiner
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on ‎23-01-2023 19:38

on ‎23-01-2023 19:38

Hi there

I havd my old oneplus 5T which I dropped and the screen broke. I can't access my photos .. yes, stupid, should have saved to cloud... is there any way I can access the photos ..ever.. ? Any help appreciated !  

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madasaf1sh
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‎23-01-2023 20:47 - edited ‎23-01-2023 20:57

‎23-01-2023 20:47 - edited ‎23-01-2023 20:57

@MW21 


You can plug it into a computer, and hope it allows you access to the onboard storage... 


You need to select use as a disk drive option or the Photos option that pops up on the screen, of the laptop / desktop

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎23-01-2023 20:52

on ‎23-01-2023 20:52

@MW21 

If your screen is broken and unresponsive you won't be able to select any options when you connect, but all your photos should be backed up to Google photos.

If you login here you may find them https://photos.google.com/login

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎24-01-2023 15:38

on ‎24-01-2023 15:38

@MW21 did you have any joy recovering your photos? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MW21
Level 1: Joiner
In response to madasaf1sh
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on ‎25-01-2023 09:38

on ‎25-01-2023 09:38

Thank you..will give it another try as I get the message that it needs a driver for the Oneplus.. maybe it is more broken than I thought ! 

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Martin-O2
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on ‎30-01-2023 15:41

on ‎30-01-2023 15:41

Keep us posted @MW21!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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