One Time Payment texts not being received

[Rmc]

Hi please could I have some help.  I have ported into O2 from 3 and am not receiving one time payment texts.

I am using an iPhone and checked the number in settings which is correct.  I have also phoned customer services and they insisted there wasn’t a problem when there is.  Is someone able to help me please?

[DavidAllan]

If anyone can find out what did it, I'd appreciate it! I've been having this issue for weeks now!

[pgn]

---

@lewys-gp wrote:

...I agree, would be interesting to know what they did 😁.

---

Aye, there's the rub - what bit of the Porting into O2 is 'broken'...?

Any chance you can ask O2 to share the fix on that case, @lewys-gp? 🤔

It's the kind of nugget that makes a good Guide a Megaguide 🤐😉

[lewys-gp]

I have escalated it with the O2 team. I'll try and get an update by the end of the day 🤞.

[Cleoriff]

---

@lewys-gp wrote:

I have escalated it with the O2 team. I'll try and get an update by the end of the day 🤞.

---

Thanks @lewys-gp, look forward to hearing from you.

[lewys-gp]

Hey, all. Just spoke with the team at O2. 

I think as previously mentioned elsewhere on the community, they are aware of the issue and in the middle of fixing it. In regards to solving it on a customer-by-customer basis, they said that the best thing to do is raise a new case on social media (Twitter | Facebook | Instagram) with them.

Apparently, the problem could be caused by a number of issues, which would mean each situation is unique and doesn't have a universal fix (as of yet). @Rmc showed this when saying it was the third thing that the team did that fixed it. 

I'd suggest reaching out to the social team again, @DavidAllan, and get them to keep trying new changes until it is permanently fixed.

Sorry that I can't provide a definitive answer.

[DavidAllan]

@lewys-gp they keep telling me there’s nothing wrong network side when I contact them now. Any chance you could ask someone to look into this for me?

[lewys-gp]

Hey, @DavidAllan. I'm going to send you a message now for some details and hopefully, get this sorted for you.