Old sim deactivated a day early unable to sim swap

[JohnWake]

I ordered an upgrade to a new iPhone 13 pro through O2. For some reason my old sim was deactivated a full 24hrs before the new one arrived with the phone. The phone came with a sim but zero information. I’ve eventually found online that I need to do a sim swap but this process relies on a verification code sent via text- neither phone can receive texts.

I’ve tried to speak to someone from O2 but it only offers a chat service which it constantly says is unavailable.

can someone advise how I do this without an active Sim? Thanks!

[MI5 · Accepted solution]

@JohnWake 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks