Hello,
My old physical SIM has been de-activated from my iPhone X and I don't have an activated e-SIM for my new iPhone 15.
I've called several times before the old SIM was deactivated and promised unequivocally that I would receive an email with a link to a QR code the same evening to activate my new SIM. Both times I've only received an order confirmation email which includes details of my order but nothing relating to accessing an e-SIM. I've scanned these so many times and they only have order details and terms and conditions. I was also asked to find the "Cellular" option on the new iPhone 15 that I received under my contract and the call handler, whilst perfectly nice, was absolutely baffled when I told him I didn't have that option. I spent an hour on the phone and he had no idea how to help.
I have now been unable to use my phone for 3 days and I need it for work. I can't call O2 for help. The chat system on the website won't work (and tells me to call O2). I can't log into the O2 app because it needs text verification, and I can't receive texts without a working SIM. I can't log in to the O2 website because it also asks for text verification on the new device. Nothing is working and I am stuck in limbo and beyond frustrated. This contract is not cheap and I am literally paying for nothing at this point (having already wasted a week without a phone at circa £65 a month).
As I clearly am not getting anywhere with an e-SIM, is there a way I can just request a new physical SIM instead to move my number across to and re-activate?
