Solved: Little or no signal for a week!!!

PB501 · ‎30-09-2025

How are you going to compensate the customers in Rural Derbyshire who will have poor or no signal for the best part of a week? The only reason for switching to O2 was for its coverage in the Peak District!!!

* ******* *************

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MI5 · ‎01-10-2025

@PB501

No guarantees of compensation as the T&C's you agreed to state that the service is not guaranteed and that maintenance or repair may be needed from time to time.

However, yhis is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-10-2025

@PB501

No guarantees of compensation as the T&C's you agreed to state that the service is not guaranteed and that maintenance or repair may be needed from time to time.

However, yhis is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎01-10-2025

Where abouts in the Peak District?? @PB501

And to be brutally honest no one I know has chosen o2 for coverage in the Peak District, they are all on EE or Vodafone...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎01-10-2025

Download this app and register for updates

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

pgn · ‎01-10-2025

@PB501 - I was without it for almost 2 months some years back...

By the way, if you are on Contract, O2 offer a way around it that works if you have good Internet where you are: https://www.o2.co.uk/help/international-and-network/wifi/wifi-and-4g-calling

|-- O2 Social Media Team via Facebook Messenger

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