O2 Open discount error

[bw3]

i am trying to add O2 open discount but its coming up with error message. any ideas how to resolve this? 

B

[Bambino]

@bw3 We can't help with account issues:

How to find help & contact O2: A Guide - O2 Community

[madasaf1sh · Accepted solution]

@bw3 

When did you start your contract or upgrade, is it in the last 28days

As I usually leave it 3 or 4 days after upgrading to apply the Open Discount.. 

All the details on open are here Guide: O2 Open & Friends and Family discounts - How to sign up 

[JMilly]

I am having the same problem.  I upgraded about 10 days ago and am still getting this message....driving me mad!

Did you sort it? If so how please?

Thanks

[Oxonian]

@JMilly 

If that question is aimed at @bw3, it needs a tag thus.

However, if you follow the advice given in the other responses, that gives you a way forward. 👍

[JMilly]

Hi

@bw3 @madasaf1sh 

Can anyone help please?

I upgraded on 19th April and have NHS discount.  I already have a My O2 account but can not get into O2 Open.  I either get 'sorry there was a problem' even though I can log into My O2 account ok or it doesn't recognise my work email!

Very frustrating - any ideas??

Thank You

[madasaf1sh]

@JMilly 

Speak to Customer Services, via Social Media @o2 on X (Twitter) along with a screenshot of the error, will be your best bet, as the o2open site is flakey as hell.. 

[Dave-O2]

Afternoon @bw3, @JMilly 

Just bumping this thread to check in, are you still facing this issue?

If so, please PM me your mobile number and a screenshot of the error you're seeing?