Number transfer not happening

[Emily3391]

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).

Customer service is like trying to split the atom ! They use the same phrase of "I can assure you". I keep being told to wait 24hours and it'll definitely be done, yet here I am 72hours later.

It's massively impacted day to day life. I'm uncontactable and cannot even call customer services from either phone.

My banking and email app has thrown me out and sent verification codes to my old number which I cannot obtain.

I'm frustrated. Angry. No one helps me. They just keep telling me to wait longer. 

I'm paying for something I cannot use. 

Its beyond unacceptable now. 

I've tried asking to speak to management. They don't let me. 

I've gone into store...they tell me they can't help and I have to call. Online chat say the same as when I call.

I don't know what to do from here....

[Enlli]

An all too frequent story on something that should be simple, the internal migration of a number.

Sadly we, as customers, can't help on this one

Perhaps use the social media links to keep a written record of conversations sould it come to complaints 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[Anonymous]

Your better off just cancelling honestly there customers service is basically zero help 

[Enlli]

@Anonymous No good cancelling when the number needed is in the either. Until it is associated with a SIM transferring to another network will be extremely difficult. 

[jonsie]

Unlike porting a number, migration is a simple process that can be carried out by any adequately trained customer service adviser at any time

The porting teams don't work weekends but migrations can easily be actioned 7 days a week

If you can get any sort of response from social media they may be able to assist

[Oxonian]

@Emily3391 

This might help :-

Guide: Migration & porting into O2  

[Anonymous]

You haven’t got a clue what your talking about 

[MI5]

lol

[jonsie]

God love the troll

[Emily3391]

Thanks all for your replies. 

I've spoken with 3 different people again today. 

Someone told me to wait another 24 hours.

Another told me it's "stuck" and would raise it but i have to wait 5 working days 🫠. 

And another claiming to be a manager said 72hours.

Again, 3 different time scales. No one actually address it. 

And as someone said, even if I cancel, I'm still without original number so either way, I'm stuck.

I've tried social media but they haven't replied.

😡🤬😶😮‍💨