Number transfer not happening

[Emily3391]

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).

Customer service is like trying to split the atom ! They use the same phrase of "I can assure you". I keep being told to wait 24hours and it'll definitely be done, yet here I am 72hours later.

It's massively impacted day to day life. I'm uncontactable and cannot even call customer services from either phone.

My banking and email app has thrown me out and sent verification codes to my old number which I cannot obtain.

I'm frustrated. Angry. No one helps me. They just keep telling me to wait longer. 

I'm paying for something I cannot use. 

Its beyond unacceptable now. 

I've tried asking to speak to management. They don't let me. 

I've gone into store...they tell me they can't help and I have to call. Online chat say the same as when I call.

I don't know what to do from here....

[Oxonian]

@Emily3391 

One of the regulars on here recommends "prodding" O2's social media channels ; by which he means a few reminders might be necessary. However, they appear to be quite efficient once you have their attention.  

[Emily3391]

A manager has contacted me via live chat today and said that it's actually impossible to transfer My number to my account???!!!

They told me the number that came with the phone was active and I could use that. 

This isn't true as they disconnected that also at start of number transfer process.

I swear. It gets worse each time. 

[MI5]

Welcome to O2.

[Stayawayfrom02]

Totally feel your frustration, im going through my own infuriating saga to transfer my number from one o2 sim to another. I made my own post about which you can see if you click my username, its just an absolute shambles the service provided. Theyre clueless.