Number ported from Lyca, but not able to receive calls - over 12 days!!!

[bizysiby]

I moved to O2 from Lycamobile on June 23/24. 

Number ported however cannot receive incoming calls or texts. I can only make outgoing mobile calls.

3 times called Customer Care - escalation, etc but no response back yet.

Today's call - they shall send a replacement card!!! Dont know if it shall work.

I am a very patient person but this is too much - Number is for use by kid during school time contact/emergencies. And I feel helpless here!

[Bambino]

@bizysiby You will have to wait until you receive the new sim card to see if it works. No point doing anything else until then. If you don't want to wait for the post, call into an O2 store if you have one nearby and see if they can set up a new sim for you. Be sure to bring photo ID with you. If that doesn't work, I will tag an O2 advisor to see if they can help.

[bizysiby]

(Thanks @Bambino - I waited till today)

------

Absolutely pathetic!!! Abosolutely.

Subsequent to my last call, none from O2 called back.

The SIM replacement failed to activate - I cannot receive activation code in new replacement SIM as it cannot connect to the network.

So again, I called the CC (for the 4th time over last 2.5 weeks).

Same approach - network reset, does not work, escalation & a supposed call back in 24-48 hours (which has never happened over last 3 CC calls). End result is the same - I cannot receive any non O2 calls (O2 CC called post device restart).

> And since today is a Friday, a callback would happen across Monday/Tuesday.

I am at loss of words & options. However, I have now approached the UK Consumer court.

[MI5]

@O2Emma ?

[O2Emma]

Hi @MI5 I will pick this up thanks.

Hi @bizysiby I will send you a private message to look into this for you .