Number Port gone wrong!

[marcinlondon]

I ported my number of 20+ years from Three to O2. I can make outgoing calls and send text messages but nobody can call me or reach me by text. I have contacted O2 all day yesterday with no resolution. 

Can anyone point me in the right direction please? I cannot afford to lose this number. 

[Enlli]

We can't unfortunately. Porting problems are common on O2 and sometimes is takes 24 hours to settle down.

The UK based Social Media team are your best bet

Links in this guide

Guide: How to find help & contact O2 

[MI5]

@marcinlondon 

Have you rebooted your phone?

Guide: Migration & porting into O2 

[marcinlondon]

Yes, I’ve tried everything really. I even put my sim in another phone. I think I’m just going to port out of o2 and port to my original network which was Vodafone. And hope for the best. I can’t deal with this anymore.

O2 sort your customer services out!!!!

[Oxonian]

@marcinlondon 

I would be inclined to take the advice offered by @Enlli and to contact the social media team. They are based in the UK and have a good record for solving customer problems. 

I think that you are taking a big risk if you try to port-out of O2 whilst the port-in is incomplete. 👍