Not receiving calls

[PhilM2]

Hello, my wife isn't receiving calls but she can make calls and access the internet. I am calling her from the same room and it goes straight to voicemail. She has phone signal on O2. Any ideas on how to fix this? 

[Oxonian]

This is a customer to customer community @PhilM2 so we cannot access your account or suchlike. 

You could use social media to get help. Send a private message via one option :-

Facebook : https://o2uk.co/O2CFB

Instagram : https://o2uk.co/O2CIG

Alternatively, if it is a SIM problem, that can be addressed in-store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

But remember to take photo ID with you. 👍

Guide: How to find help & contact O2 

[pgn]

Check the call diversion settings in your wife's MyO2, @PhilM2 - sometimes "always divert" is set to on unintentionally, or if your phone has a "Do Not Disturb" feature.

https://community.o2.co.uk/t5/Tech-Support/Random-call-forwarding/m-p/1793335/highlight/true#M56706

Has your phone or contract been changed recently?  Depending on the phone make, Apple vs Android, a reset of your network settings may help to resolve it if Call Diversion settings are all good.

And for Voicemail: 

Guide: All you need to know about O2 Voicemail 901 

[MI5]

@PhilM2 

Dial ##002# to clear all diverts.

[pgn]

As included in the excellent Guide to Voicemail 901 above 👍🏼

[MI5]

😎

[PhilM2]

Thanks @pgn. Have tried do not disturb and voicemail settings. Have done network reset but still not receiving calls. She recently updated her contract - is there anything else I can try? 

[pgn]

Not really, @PhilM2 - your wife, as the contract holder (I assume!) will need to get O2 to check - and the most helpful route, if you can't get to an O2 shop (with valid photo id as mentioned above) is via the Social Media team using either the link just below for Facebook or to use Instagram - and be persistent until an agent engages with you.  I'll tag the Forum Manager, @Dave-O2 - he will be in today and may reach out to you for more details later in the day. Good luck!

[Dave-O2]

Thanks for the tag @pgn 

@PhilM2 Can you please drop me a PM with the mobile number affected & i'll get this checked out.