Not receiving calls or texts from non-o2 numbers

[JFGM100]

Hi. I have a problem. I ported my number from Vodafone to O2 and realised last week that no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 13 times in the last week, several of them promising that someone would call me back who could sort it (obviously not understanding I won’t be able to receive the call). I’m getting to the point of giving up and cancelling my contract. I’ve seen a number of people have had this problem- is there anyone that can help? @O2MichaelE @O2KyleW

[O2MichaelE]

Hi @JFGM100 , sounds like it might be a migration issue. I'll DM you for more details so we can get this sorted for you.

[JFGM100]

Thanks. I’ll look out for it.

[JFGM100]

Hi @O2Emma. The above issue still hasn’t been resolved. Can you update me with what is happening please? It’s been six days since I first reported this.

[O2Emma]

Hi @JFGM100 I will send you a private message to look into it for you.

[JFGM100]

Hi @O2Emma. As i said to you in our conversation, I first reported this issue last Tuesday. Waiting five working days from Saturday- which would take me beyond the Bank Holiday weekend- without a functioning phone number is clearly not acceptable. Can you please update me on when I will have proper use of the phone that I have been paying for- and hasn’t been working properly- for almost three weeks. Thanks.

[O2Emma]

@JFGM100 I have replied to you in private message .

[JFGM100]

Hi @O2MichaelE. The above problem has still not been resolved. I have just been on the phone to the migration team at Vodafone and they tell me they have received no request from O2 to send over the rest of my profile. They say no one from O2 has contacted them at all about the issue above, or indeed anything to do with my account. Given this has been going on more than three weeks now, and I urgently need to be able to use my phone number, can you please advise me when this is going to be fixed? Thanks.

[JFGM100]

Hi @O2KyleW. @O2MichaelE didn’t respond to my previous post. Are you able to advise? Thanks.

[JFGM100]

Hi @O2Sarah-. I’m now into my third week or not being able to receive calls or send text messages. Your colleagues have refused to provide me with an update to the issues I’ve mentioned in this thread. As mentioned above, Vodafone’s migration team have told me that no one from O2 has contacted them about my case. Could you update me please? Thanks.