Not receiving calls or texts from non-o2 numbers

[JFGM100]

Hi. I have a problem. I ported my number from Vodafone to O2 and realised last week that no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 13 times in the last week, several of them promising that someone would call me back who could sort it (obviously not understanding I won’t be able to receive the call). I’m getting to the point of giving up and cancelling my contract. I’ve seen a number of people have had this problem- is there anyone that can help? @O2MichaelE @O2KyleW

[O2Sarah-]

Thanks for the tag @JFGM100 

I will send you a private message so we can look into this. 

[JFGM100]

Hi @O2Ryan the above problem appeared to be resolved, but I am now again in a situation where I can receive phone calls from non-O2 numbers and can’t receive text messages. I have tried calling the helpline twice already today but after 20 minutes on hold each time I was cut off as soon as someone answered. 

[JFGM100]

@O2Ryan The above should say can’t receive phone calls

[O2Ryan]

Thanks for the tag ill send a private message over now.