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Calls keep dropping

HiThe problem is that calls keep dropping when I am in my local area, this also happens with my mother's phone as well. It does not happen out with this area.We both have different phone but are both with O2 my phone is a Sony Xperia 1 iii and her is...

Unable to prove phone has been barred

I was mugged a month ago and they stole my phone. I rang O2 to bar the phone and sim straight away, reported it to the police and spoke to my insurance company. However my insurance company aren't able to complete my claim as they say when they check...

Resolved! No internet connection

Hello, it has just randomly taken away my 4g and any connection to the internet on my phone

Galaxy S22 - Sound quality, intermittently terrible

Hi, I have a S22 and the sound quality and it's ability to pick up a signal is terrible.If the signal is weak then it sounds like the phone is under water if I try to make a call and it does connect. I struggle to get a signal in many areas whilst ot...

will O2 data sim work on 5G with a Netgear Nighthawk M5?

Can I use an O2 data sim card with my own Netgear Nighthawk M5 (purchased separately)?Will 5G work, here in the UK?

Roaming

I have arrived in Spain and my roaming won’t turn on. Please can you advise

Resolved! more porting issues

So I also have porting issues with my new SIM. Finally got through to someone this morning and they said that they had no record of my request to port my old number and my PAC code. This is despite an email from O2 when I ordered the SIM acknowledgin...

Resolved! No service

Hello,I reported my phone lost and maybe stolen, but I have retrieved it, I have rung o2 multiple times now with them telling me that the phone will be unbarred, but I still have not received any service again on my phone?

Resolved! SIMs

I have received two new sims from O2 with different data allowances. How do I know which is which as the numbers on the packages do not relate to my account numbers or phone numbers?

Can't receive calls

I've just moved over to O2 took ages for my old number to be transferred, now it has I can make calls but can't receive them.

O2

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