Get tech support for your O2 issues

Resolved! Why has my SIM arrived with a new number

I have changed to O2 from another provider on monthly payment.The SIM cards have now arrived but have their own number which is not the same as the number i need to use even though i provided the PAC and details at the contract stage.i cannot afford ...

Lack of Coverage / Service Issue

I live in Essex (RM12 area) and for the past few weeks I have had no internet or WIFI coverage in my local area (Romford and Hornchurch). I called O2 previously and was advised to do a network reset on my phone which did not solve the problem. I have...

Apple Watch Reference 14

Hi,My watch data plan isn’t working, I’ve been in the O2 store and tried Customer Services but no luck, just keep getting asked to call 202 and reference ‘code 14’. if anyone can help that would be much appreciated.

Resolved! 18+ sites unblocking

Hi I work away from home and want to unblock adult sites

Resolved! Unable to receive calls from another network

Since moving from 3 mobile to O2 my wife is unable to call me from her 3 network. is their block and how can it be fixed please. thanks ian

Resolved! Sim

Hi I currently have a mobile broadband contract with a tiny portable pocket internet box (Alcatel) my contract is due for upgrade and I was thinking of getting a tablet package but would I be able to use the tablet sim in the mobile internet box too?...

Resolved! My signal has completely gone!

I have been home all day, just suddenly my signal has gone completely. I have already tried restarting my phone and that has not worked…. Am I the only one ? Please help!

Resolved! Wi-fi won't connect to my Nokia G11

For the last two weeks I have not been able to connect my phone to my home wi-fi or any other wi-fi network. Setting are all correct but when setting slider button to detect network nothing happens and goes back to grey. Please does anyone have any s...

Resolved! How to unlock phone with no SIM

Hi. I have an Apple Iphone 8 I was given that has no SIM and I dont have access to the account associated with it. How would I go about unlock the device? It is locked to O2 but I am on EE

WiFi on Tube

I'm wondering if anyone can help.I'm trying to use WiFi in the Tube, but it won't connect. It used to work in the past (albeit using my old phone) and I've followed various O2 Technical and Forum advice to connect or reset my connection - including g...

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