Solved: Not receiving SMS verification codes

LWilliams · ‎25-03-2022

Have not been able to receive SMS texts for 4 days now, unable to do mobile banking

MI5 · ‎25-03-2022

It's a known issue which is being investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎25-03-2022

@LWilliams

It's a known issue which is being investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎25-03-2022

It is a known problem, acknowledged yesterday, @LWilliams - reach out to O2 via Social Media, links below this post, for additional info.

Links to O2 Social Media Team here

gmarkj · ‎25-03-2022

Check if anything in this guide helps @LWilliams

Guide: Text Message Tips (not sent or received)

Also check if there is a mast issue in your area.

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

If not, you would need to get in contact with customer services so they can check if anything is wrong on your account.

You can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) depending on which one you have.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

LWilliams · ‎25-03-2022

@MI5 Thanks

MI5 · ‎25-03-2022

You're welcome @LWilliams

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LWilliams · ‎25-03-2022

Thanks will do

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