Showing results for 
Search instead for 
Did you mean: 

Not receiving SMS/Phonecalls

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Dear all,


I've been using O2 for the last 5 years. I recently started having trouble receiving text messages over a month ago.


I went to an O2 shop and they tried my SIM in another phone and realised it was indeed a problem with the SIM. They suggested that this needs higher level support and asked that I call O2.


I've tried calling O2 multiple times and each time I get told something new would ring me back. This has happened 4 times and once they sent me a brand new SIM. Even after switching this problem is there and sometimes I don't get calls - it says invalid number.


I've tried for over 4 weeks to get this sorted. I haven't got anywhere with tech support. 


Any suggestions welcome!


Thank you

Message 1 of 2

Level 94: Supreme
  • 147744 Posts
  • 639 Topics
  • 28354 Solutions


All we can advise is to keep trying O2.

Guide: How to find help & contact O2 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2