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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6577 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1327 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2891 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2576 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1936 Views
  • 6 replies
  • 0 kudos

Resolved! No order confirmation email

So I've upgraded my phone recently, but haven't received an email with order confirmation, which I need to claim Samsung Chromebook. I already received my phone and everything but don't have a proof of purchase that I could send with the claim.

rmach1990 by Level 1: Joiner
  • 251 Views
  • 3 replies
  • 0 kudos

Resolved! Very Poor Mobile Signal

My wife and I are both on O2 sim only Monthly contracts, but since recently moving house, our mobile signal is almost non existent inside the house, due to thick insulation on the external stone walls. We both activated WIFI Calling on the O2 App, ho...

Resolved! Change bolt on

Hi I would like to change my £5 bolt on for £20

SueHanna by Level 1: Joiner
  • 127 Views
  • 2 replies
  • 0 kudos

Resolved! Paid bill no service

I’ve just paid my phone bill and I’ve turned my phone on and off 5 times since paying it and my services are still not working. Can someone tell me why this is?

South07 by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Resolved! Contract end date

Hi, how do I find out when my contract ends?

Resolved! Someone else has my number!?

I just found out, through what I thought was a wrong number, that someone else has the same phone number as me. She lives in the Shetland Islands and I'm in England. I've had my number for years. This shouldn't be a thing, should it?

Jo9876 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! Messages still using old phone number

I have recently ported over my phone number from another network. I receive text messages on this number however replies on iMessage come from the number that should have been changed now the port has completed

BB3 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile signal problems

More info (Highlight to read)Hi, we have recently moved house and previously had no problems, now when receiving or making calls the other party can hear us but we can’t always hear them. Area check shows no coverage problems but signal strength is n...

Judysue6 by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos