Not connected to network

[KTDC]

Hi, i recently paid for an upgrade to the new S22 Ultra as my current phone's screen was smashed. Knowing the device was only to be delivered on the 25th of this month, it seems my old sim/contract was shutdown, hence not connected to the O2 network. What do I have to do now as I cant wait 5 days without a phone? My phone is a lifeline to work and elderly relations I care for.

[Cleoriff · Accepted solution]

@KTDC 

It's unusual for O2 to do that, as you will need your old sim to do a sim swap when the new phone arrives. Did you miss any payments? (If so you will need to pay what's owed before you will be reconnected.)

Either way you need to contact O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255