No signal

[Eleanor1999]

I need to pay my o2 monthly bill however my phone has no signal at all meaning I can’t call or get texts so can log into my o2 account.

I have tried everything possible to get signal again but nothing is working 

please can you help.

can o2 block service on the phone despite me wanting to pay the bill? 

[Cleoriff · Accepted solution]

@Eleanor1999 

You need to use Skype to call payment management. Guide: A Guide to Skype 

Or contact O2 via social media on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Or finally you can  go into an O2 shop and they can call the relevant payment management number for you

0800 902 0217.

[Bambino]

@Eleanor1999 To add to the good advice from @Cleoriff, also see her guide here: How can I pay my bill? (o2.co.uk)

If you want to avoid problems like this in the future, set up a Direct Debit, as the guide says.