No service after porting number

[Pol924]

I bought a second O2 phone for my daughter on 17/5/23. Starting up the phone it worked fine with the temporary number. After porting over her old phone number the phone has had no service since. 
I have spoken to numerous customer advisors who eventually palm me off with the same excuse to escalate it and someone will get back to me, they never do.

the porting team have said the number has gone over ok

the network has been reset numerous times

all the things suggested hasn’t worked

Have just been sent a new sim through but to activate it they need to send a text to the number. Well I’ve got no service so how can I receive a text

is there anyone who can help? Nearly a month without service

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202