I got to St Lucia 3 days ago and I still haven't got a data connection working, despite activating the O2 Travel bolt on before leaving the UK. I'm using and eSim. I joined O2 on a 20GB contract 2 weeks ago and this is the worst possible way to start.
Called 202 5 times over the last 3 days and I've had:
Customer service person 1 saying that there was a block on my data, that he unblocked it but that I would have to wait 24 hours for that to take effect. Annoying but ok, let's go with it.
24 hours after still no data: I call 202 again and:
Customer service advisor number 2 has no idea that St Lucia is a country and insists that I just need to restart my phone and everything will magically work. Except I had already rebooted my phone probably a dozen times already. He doesn't have anything else to suggest so he ends the call. I reboot my phone again and of course no change.
Customer service advisor 3 says that she'll send me a reset message that will make my phone work. At my request, she also says that she'll email me the APN settings in case the reset message does not go through.
Obviously I didn't receive either the message or the email.
Called again today, customer service advisor 4 doesn't know of the existence of St Lucia either and says I should go to the phone settings, General and Reset. Whatever that may mean, obviously not having a clue.
Am I missing something obvious here? All the O2 literature says that data roaming should work in St Lucia but it obviously doesn't for me.
Posting on the off chance someone is able to help.
