No phone connectivity

[unifaerie]

Unable to make/receive phone calls or texts. No billing issues.

[pgn]

@unifaerie - Has the sim been activated?

Guide: How can I sort out my network issues? 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram ( https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Or use Skype if no working phone Guide: A Guide to Skype 

Good luck!