No mobile internet

[Philw70]

Good afternoon.

About 3 weeks ago my mobile internet suddenly stopped working. I have done a network reset which did not work, plus wiped all my Wi-Fi passwords …

I have done a network status checker and they say that it appears that my nearest phone mast (both home and work) isn’t working and that they are working to fix the problem. This was 3 weeks ago. I’m based is UB5 and UB6. Does anyone else have this problem? 

[MI5]

@Philw70 

Move to a different area and see if the issue is resolved.

If so, you have your answer.

You can register for updates on the status page O2 Service Status

[Philw70]

Thanks for taking the time to reply. 

i checked a place I was in yesterday with no internet (couldn’t even order an Uber) and that said that they’re fixing the mast by 11 September as opposed to my local one where no date is given. 
this leads me to think that I’m getting a very poor service when I cannot get any data for the best part of 5 or 6 weeks. Is that an acceptable level of service? Online chat is useless btw 

[Enlli]

At present social media is the best way to contact them That way you can keep a record of your conversation.

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

[MI5]

Totally unacceptable @Philw70 

but no one can give you any updates other than registering on the site I gave you above.