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Jward · ‎18-11-2023

It's been 6 weeks now and I still haven't recieved my code to claim my buds 2 pro after upgrading to Samsung galaxy s23. I have contacted o2 customer service an online chat and was promised both times I would receive my code I 48hrs which I haven't. It's an absolute joke. I never had any problems in over 10 years with virgin media. I have 4 more contracts for family members on this same account and am really considering ending them and switching to another network. I can see other people have had the same problem, has anyone managed to get the situation resolved?

MI5 · ‎18-11-2023

@Jward

Help in this guide Guide: Gift with Purchase

If you want to leave, we have a guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2023

@Jward

Help in this guide Guide: Gift with Purchase

If you want to leave, we have a guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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