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No code sent for £1 galaxy buds 2 pro

Jward
Level 1: Joiner
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It's been 6 weeks now and I still haven't recieved my code to claim my buds 2 pro after upgrading to Samsung galaxy s23. I have contacted o2 customer service an online chat and was promised both times I would receive my code I 48hrs which I haven't. It's an absolute joke. I never had any problems in over 10 years with virgin media. I have 4 more contracts for family members on this same account and am really considering ending them and switching to another network. I can see other people have had the same problem, has anyone managed to get the situation resolved?

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MI5
Level 94: Supreme
  • 139753 Posts
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@Jward 

Help in this guide Guide: Gift with Purchase  

If you want to leave, we have a guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)

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MI5
Level 94: Supreme
  • 139753 Posts
  • 627 Topics
  • 26787 Solutions
Registered:

@Jward 

Help in this guide Guide: Gift with Purchase  

If you want to leave, we have a guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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