Solved: esim retrieval

Fahad1 · ‎14-03-2024

Hi, I have got into a problem. I swapped my O2 plastic sim from my mobile to an esim and installed it on my new galaxy watch 6. Then I realized that it cannot send or receive any sms or calls. Now I am trying to move that esim back to my mobile either in the form of esim or plastic sim but the problem is that when I request a sim on MyO2 app, it says that to confirm my identity, a code will be sent via sms to my phone number but I cannot access that sms as the esim is in the watch and as a result my request cannot proceed and I am stuck. Please help.

MI5 · ‎14-03-2024

@Fahad1

Go in store and take photo ID, it's the only way.

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-03-2024

@Fahad1

Go in store and take photo ID, it's the only way.

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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