No caller ID on incoming calls

[Boyack]

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obviously an O2 issue. This only happened when I changed my SIM card recently. I have been given the runaround by O2 and am completely frustrated so can anyone help as I am on the point of changing provider. Thanks 

[Cleoriff]

@PKA 

I'll tag @O2Emma for you. She's on this evening and hopefully will be able to help.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @PKA I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma x

[PKA]

Hi @O2Emma is there any update on this ?

[O2Emma]

Hi @O2Sarah- Can you look into this for @PKA thanks

[O2Sarah-]

Thanks @O2Emma 

@PKA I will send you a private message so we can look into this. 

[J43]

Has anyone had any luck fixing the 'no caller id' issue? I've been put in touch with 2 different O2 people on this forum and spoke to customer services 6 days ago, but no-one's giving me an answer. Currently been on hold to O2 for 42 minutes and counting. Any answer would be much appreciated! 

[PKA]

Is there any update on this? @O2Emma @O2Sarah-  I need to fix this issue urgently.

[Cleoriff]

@PKA 

Neither Emma or Sarah are on today.

I've tagged @O2Ryan and @O2nath_ci  and hopefully they will be able to help.