No called ID

[Torbay_Massive]

Hi

Recently all of my incoming calls are coming through as ‘Unknown’. This includes all of my saved contacts. I’ve checked all of my phone settings, reset my phone and tried in a different handset

All to no avail sadly

Would anyone be able to help me?

Thanks - Chris

[Enlli]

@O2nath_ci or @O2Emma 

Can you help. I believe a resetting of the account is needed

[gmarkj]

There was an issue with some accounts that customer services had to fix @Torbay_Massive so I'll mention the community advisors to see if they can help.

Can you please assist @O2Jonathan @O2Emma ?

[O2Jonathan]

thank you for tagging me @gmarkj I will message you privately now @Torbay_Massive .

[louibelou]

@O2Emma I am having the same issue.  I've rung O2 and apple and no one seems to be able to fix it.  It has been showing No Caller ID for all calls now for about a month and is driving me mad!

[gmarkj]

I'll mention the two advisors currently "on duty" @louibelou 

Can you please help @O2Georgina @O2Lisa ?

[O2Georgina]

Thanks for the tag @gmarkj 

@louibelou  I will send you a private message now