No access to 4G

[FelixKevan]

I have had zero access to 4G throughout the three plus years I have had my iPhone SE.  I took a contract out for an identical phone at the very same time for my daughter: she has 4G all day long.  What the hell is going on and why won’t O2 sort it out?? 😡

[Cleoriff · Accepted solution]

@FelixKevan 

You need to have iData provisioned on your account. Check your phone settings

Check out these guides Guide: How can I sort out my network issues? Guide: Is the network down for me or everyone? 

and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Give O2 a call on 202  or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.