This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problems activating mobile data on Apple Watch

BobbyXXV1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-02-2023 17:37

on ‎03-02-2023 17:37

Hi

 

just got an Apple Watch and can’t activate mobile data 

 

im trying to do it through the watch app , it said it had gone through but then was then just saying activating for 12 days , finally got through to o2 and they cancelled that plan and I’m now trying to get a new plan through the app but keep getting an o2 message saying error 91 


am I doing something wrong , do I need to activate the esim on the watch ?

 

can anyone help please 

 

 

Message 1 of 3
558 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 151896 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎03-02-2023 18:16

on ‎03-02-2023 18:16

@BobbyXXV1 

Make sure you have the latest firmware updates on both phone and watch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
547 Views
0 Kudos

Steve-W
Level 2: Apprentice
  • 14 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎13-03-2023 21:38

on ‎13-03-2023 21:38

Try a sim swap as described at this link. I had the same problem and this resolved it.

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-Mobile-Data-Problem/td-p/1603773#.ZA-...

Message 3 of 3
437 Views
Top Kudoed Authors
View All
Top