New phone, no signal

[Johnox]

Recently bought a new I phone 13 pro max and got given a new SIM card was working but suddenly stoped and I don’t have any service. I’ve tried using my old sim but it hasn’t changed and I’ve payed my service charge, and there’s no problems in my area so I’m confused on what’s wrong 

[Em98]

I’m in the same boat. Got my new phone earlier today, was working fine and now has had no signal for hours! 

[pgn]

@Johnox and @Em98 - 

Could be  an account fault / issue.

Contact O2 to get it checked out.

If you message O2 on Social Media on any of the links below, they should be able to help you with this.

Good luck!

[MI5]

@Em98 @Johnox 

There is an issue currently with sim swaps either not working or failing after a short while.