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New SIM card

RS8
Level 1: Joiner
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on ‎29-06-2023 09:37 - last edited on ‎29-06-2023 10:25 by

on ‎29-06-2023 09:37 - last edited on ‎29-06-2023 10:25 by

I received a new sim on Sunday and messaged to have it activated. Got a message back to say O2 was too busy!

Have tried again today twice to get this sorted. Still waiting for a 6 digit code to proceed.

I cannot use my phone with the new sim - unacceptable!

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Cleoriff
Level 94: Supreme
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on ‎29-06-2023 09:42

on ‎29-06-2023 09:42

@RS8 

I'll tag one of our account advisors @O2Sarah-. Hopefully she'll be able to help..

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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on ‎29-06-2023 10:06

on ‎29-06-2023 10:06

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Sarah-
Former Staff
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on ‎29-06-2023 10:28

on ‎29-06-2023 10:28

Thanks for the tag @Cleoriff 

@RS8 I will send you a private message so we can look into this. 

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