New Phone - unable to make calls.

[Sophie912]

I received my new phone yesterday. I am unable to make or recieve calls. I am able to message but no phone calls. Can someone help please? 

[Gary1234]

Where is the live chat option????

[jonsie]

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@Gary1234 wrote:
Where is the live chat option????

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There is no live chat at the moment

[Cleoriff]

Currently offering a limited service due to the pandemic.

[Gary1234]

How long, I need to make calls

[Gary1234]

????

[Cleoriff]

@Gary1234 

The network is down for many!

Keep your eye on the status page

https://status.o2.co.uk/

We’re aware of an issue. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.

[gmarkj]

Is it an upgrade or a new contract @Sophie912?
If an upgrade, try your old sim in the new phone.
If a new contract, have you asked to move your number across?

[Sophie912]

@gmarkj thank you so much for coming back to me. It is an upgrade, old sim , new phone. It might jsut be that I'm being impatient, but if my memory serves me right, it should only take a few hours? 

[gmarkj]

If you are using your old sim in the new phone it should all be fine.
The problem is complicated with the country-wide network outage though @Sophe912.
Once that clears up it should work, but we have no idea when that will be.
Did you do a sim swap? Those are taking longer than normal - sometimes a couple of days, but maybe a week or more....

[Marjo]

Hi guys, 

Latest update: the incident which impacted some voice calls earlier today has now been resolved and we are seeing service levels return to normal. Our technical teams are continuing to monitor the situation.

We apologise for any inconvenience.