Get tech support for your O2 issues

Resolved! Unlock Samsung S7

I used to be on O2 (Samsung Galaxy S7 phone). I changed to EE and ported my number when I got a new phone. Because of Coronavirus I am shielded and need to repurpose my old phone to use for work contact. I have a 3 SIM I would like to use but when I ...

SIM network PIN blocked. Enter SIM network PUK

Please could somebody help me I am tearing my hair out and getting no where! So I have a contract phone with Sky but it suddenly switched off on Sunday. I have tried everything to get it back but nothing is working. So I am awaiting a returns bag fro...

FED UP - No mobile data for over 25 days!

I have contacted o2 several times via twitter, facebook and by phone. I upgraded my phone on the 23rd March and recieved the new device a few days later. I hadn't left the house for a few days as I was self Isolating and when I went back to work I fo...

forgotten pin

i cannot acces my mobile as i have forgotten the pin number

Merging Calls

Why can't I merge calls on my Galaxy S20 Ultra using Android 10 on a Pay Monthly Account?

email notification of bills has stopped

For years, I have always received an email on the 6th of every month, to notify me of my next bill. I didn't receive an email on 6th March 2020 or again this month on 6th April 2020. Does anyone know why or can somebody direct me to the setting for e...

Resolved! Being billed for call to America I didn’t make

Hi - I just received an email telling me I was being charged an extra £130. Went into the app and it’s saying I made a call to an American number I don’t recognise for nearly an hour on the 8th April. I did not make this call and don’t want to be cha...

Cant enter competitions

I cant enter competitions. Tried the app etc no luck.

Resolved! New customer - nothing works?!

Hi!I joined O2 a couple of days ago after seeing the offer for £20 for 100gb of data, unlimited calls and texts and free Disney+ for a year. I haven’t yet even received my sim in the post but I am a little bit worried.I’ve received an email from O2 s...

report lost sim card and order replacement

Not even sure this is the right board. We've lost the SIM card from our iPhone (tiny). The phone helpline hung up on me, even though it's a work essential phone. I cant find any way to order a new one on this effing useless website - it goes: Problem...

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