Solved: Re: Network outage

saabw1 · ‎28-02-2022

Been getting this service message for days, no near O2 WiFi option available

Our Network can get busy in this area.

This means your data could be slower than normal. We’re sorry about that. Our team is aware and working to make it better. Our top tips for staying connected would be to find local Wifi hotspots and download whatever content you need whilst connected to Wifi, so you can still enjoy it on the move.

Cleoriff · ‎01-03-2022

@saabw1

If you are going instore, just ask for a new sim. If you take ID they will do the sim swap for you.

Veritas Numquam Perit

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saabw1 · ‎28-02-2022

Also on chat messaging get this message since 19 Feb

Oh, it seems I can't put you through to an agent just now. Please try again later

MI5 · ‎28-02-2022

@saabw1

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

saabw1 · ‎28-02-2022

I'm stumped then , I'm not on social media Facebook, Instagram or Twitter.

Can't phone them, no landline phone, Can't chat due site down. Only got landline broadband and either o2 or ISP blocked WiFi calling.

Will wait til ISP confirms WiFi calling or not or use O2 WiFi, though I've not setup / registered.

Or travel 5miles to O2 stores

MI5 · ‎28-02-2022

@saabw1

You can use Skype to call Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

saabw1 · ‎28-02-2022

Thanks and No thanks, installed Skype and need to pay £5 for call credit!

Also require WiFi connection and my ISP hasn't responded to my WiFi calling request yet.

MI5 · ‎28-02-2022

0800 numbers are free @saabw1

No credit required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-02-2022

@saabw1

Who is your ISP out of curiosity, as I don't know of many that are that harsh on blocking service...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-02-2022

@saabw1

For wifi calling you first need a supported phone.

A list of those can be found here https://www.o2.co.uk/connectivity/wifi-and-4g-calling

You then need to contact O2 to enable it on your account.

Once that's done, you can turn it on in your MyO2.

wifi on.PNG

and yes, it's way more complicated that it should be!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

saabw1 · ‎28-02-2022

I only have three number to contact O2

202

03448090202

0345 246 2895

No 0800 number

O2

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