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Needing to change my password

JHodgy68
Level 1: Joiner
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Hi I’m having some trouble trying to change my password. Firstly I’m trying to go from pay as you go to monthly. But in order for me to do this I need to login but I’ve forgotten my password. So I’ve followed the prompt to change the password but I’m met with a security question I’ve never set up before. So I went into my account settings through the app which I know my PIN number for and went to put my answers in for the security questions. But in order for me to submit the Information i need to put my password in which I don’t have and can’t reset at the moment. So I’m in a bit of a loop I can’t get out of. And I’ve even tried the ai assistant with no luck because it doesn’t understand my question and repeats the options. I need to ideally speak with a real agent to solve this issue. If anyone could help me out I’d be ever so grateful. Thanks. 

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MI5
Level 94: Supreme
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@JHodgy68 

All contact ways here Guide: How to find help & contact O2 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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