My number is coming up different on my wife's phone!

[Nick-F]

Hello!

Both my wife and I have recently moved our phone contracts to o2, mine a few weeks back, my wife this week. Me from voxi, my wife from ee. We both ported numbers across. 

Weirdly, when I text my wife she receives the message but it shows as having come from a totally different number to mine. If she tries to text me on my number I receive nothing. If she replies to the other number it works.

If she phones my proper number it works, if she phones the other number it says 'number not recognised' or similar.

What the heck is going on, and how do I solve it? 

Any insights gratefully received. 

[MI5 · Accepted solution]

@Nick-F 

OK, so the message number is in the message app settings.

It will be under "RCS" or Advanced message services, something like that.

I suspect it will be wrong there.

The other option you have is to download Google Message app from Play store, which should fix the issue as the Samsung app is a bit flaky sometimes.

[Nick-F]

@MI5

You've nailed it, it's a messaging app issue. 

There's a couple of things going on it seems, but mainly that the messaging app (the Google one) was incorrectly using the pre number port number. Turning off the chat function had sorted this, which is fine as its not a feature I need. I've tried deleting data for the app and verifying the correct number but its taking its time. 

Anyway, problem solved, it's down to the the messaging app. 

Thank you! 

[MI5]

You're welcome @Nick-F