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My O2 not working from PC

SteveM1
Level 1: Joiner
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Registered:

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.

I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.

On my iPad it works.

I am running Windows 10 with all the latest updates.

 

Message 1 of 26
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MI5
Level 94: Supreme
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@SteveM1 

We're asked to direct customers to the social media channels for support, however, how does this help customers @Dave-O2 if the messages don't even get read?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 26
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SteveM1
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Thanks @MI5 

🤞🤞

Message 22 of 26
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Dave-O2
Community Manager
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Thanks for the tag @MI5

 

Please continue to direct to our social channels if necessary. Our social team is busier than usual at the moment, and are responding to queries as soon as they can.

 

@SteveM1 Our Social Team will get back to you asap, thanks for your patience. 

 

 

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Message 23 of 26
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SteveM1
Level 1: Joiner
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Update.

Today, 09/09/2023, I have tried logging in to MY O2 and been successful on all 3 of my browsers.

Within a short time of @MI5 posting his last comment I was contacted by O2 (@Dave-O2) and shortly after that had a response to my Messenger request - even though it was a question and not an answer.

I have no idea what has changed, I'm just glad I can access my account again.

Anyway, everything looks good (for now 🤞), to those who provided suggestions - thanks for all the help.

Message 24 of 26
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pgn
Level 75: Digital Don
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Message 25 of 26
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darrenney02
Level 4: Observant
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It would seem that my o2 including the app seem to have minor log in problems once in a while. Even I have had problems once in a while.

o2 really need to get the minor problems sorted with my o2.

Message 26 of 26
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