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Mobile service not setting up

Caroline2310
Level 1: Joiner
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I received my Apple Watch series 8 from o2 yesterday. No matter what I do it won’t connect to my mobile service. I have spent 3 hours being passed from one person to another with no resolution. Now it looks like I’ve ended up with multiple data accounts set up as Everytime I try to set the service up it goes onto a screen where I have to sign in then it send contract texts to my number. Seriously considering returning it as it’s going to be useless to me unless I can get it to connect 

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gmarkj
Level 66: Unequalled
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Can you see if you can help unravel poor @Caroline2310 's issues @O2Ryan ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Ryan
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thanks for the tag ill send a message over now.

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