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my iphone XS wont charge... which is new and is under warranty. Can somebody please advise

Neil-Bates1
Level 1: Joiner
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on ‎11-01-2023 10:03

on ‎11-01-2023 10:03

my iphone XS wont charge... which is new and is under warranty. I have tried both methods of charging using a cable and wireless. But my iphone still showing low battery and i cant get the device to turn on? Can somebodu please let me know what i can do. I had this XS as a replacement phone from O2 Insurance which was back 13th December. Also updated all of the software.

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MI5
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on ‎11-01-2023 10:15

on ‎11-01-2023 10:15

@Neil-Bates1 

I would start by getting Apple to run a diagnostic check.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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