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Caller id and spam protection

PW0324
Level 1: Joiner
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Hi

Just bought a Samsung S21. Trouble is,  I cannot activate the caller ID and spam protection feature  - as I could on my old S8. Very useful feature.  Have been I  touch with Samsung who thought it is an O2 issue. Please can somebody advise?

Thanks, Emma 

 

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MI5
Level 94: Supreme
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@PW0324 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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You need to ask O2 to add the CLI Presentation Facility bolt on as per the image

 

CLI Presentation Facilty bolt on.png

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