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Refurbished phone trouble

MintyFresh
Level 1: Joiner
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Hi all, I hope somebody can help. I bought a refurb iPhone XR from o2 on 18/06/23 and noticed straight away that something wasn't quite right. I stupidly ignored it and, surprise surprise, it got worse and started doing other weird things too.

When I'm on a call, my volume is really low even though all my settings are maximised and I've checked they are all correct (used Apple support). I can hear who I'm speaking to, but they have real trouble hearing me. 

The screen randomly freezes when I'm using apps; on other occasions the screen starts jumping around and replying to people's messages and liking posts all on its own.

I sent it back for repair and it's been returned to me today saying they couldn't get into the phone as there's still a password lock. I returned it to factory settings and disabled Find my iPhone before I sent it; does that not disable the password?

I've now had a text saying that it's out of warranty. 

I started the conversation with o2 on Messenger about these problems on 27/11/2023. Do I have any comeback or am I just left with a phone that doesn't work properly unless I pay for a repair?

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MI5
Level 94: Supreme
  • 146374 Posts
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Registered:

@MintyFresh 

O2 refurbs have 12 months warranty.

Call them again Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146374 Posts
  • 636 Topics
  • 28166 Solutions
Registered:

@MintyFresh 

O2 refurbs have 12 months warranty.

Call them again Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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