I became a customer of O2 over six weeks ago, switching from another network for a mobile phone contract. When I made my agreement to switch to O2, I followed the normal process of porting my number and was given a porting date. I had no trouble installing my O2 e-sim on my phone and immediately had network access on the temporary number assigned.
On my porting date, I lost access to my old phone number and never regained access to that number. I have since called O2 customer service dozens of times, gone to my local O2 store, and filed an official complaint with no progress. In several cases, there have been cases opened, escalated, and closed with no progress. Does anyone have advice?
