on 04-09-2024 22:21
I became a customer of O2 over six weeks ago, switching from another network for a mobile phone contract. When I made my agreement to switch to O2, I followed the normal process of porting my number and was given a porting date. I had no trouble installing my O2 e-sim on my phone and immediately had network access on the temporary number assigned.
On my porting date, I lost access to my old phone number and never regained access to that number. I have since called O2 customer service dozens of times, gone to my local O2 store, and filed an official complaint with no progress. In several cases, there have been cases opened, escalated, and closed with no progress. Does anyone have advice?
04-09-2024 22:30 - edited 04-09-2024 22:31
04-09-2024 22:30 - edited 04-09-2024 22:31
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: Migration & porting into O2