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Porting issue unresolved for more than six weeks

Syd1
Level 1: Joiner
  • 1 Posts
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Registered:

I became a customer of O2 over six weeks ago, switching from another network for a mobile phone contract. When I made my agreement to switch to O2, I followed the normal process of porting my number and was given a porting date. I had no trouble installing my O2 e-sim on my phone and immediately had network access on the temporary number assigned.

 

On my porting date, I lost access to my old phone number and never regained access to that number. I have since called O2 customer service dozens of times, gone to my local O2 store, and filed an official complaint with no progress. In several cases, there have been cases opened, escalated, and closed with no progress. Does anyone have advice?

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MI5
Level 94: Supreme
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Registered:

@Syd1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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