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Mobile data not working in EU

AdamBS
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on ‎06-12-2020 21:11

on ‎06-12-2020 21:11

I am in France but my mobile data isn’t working even though it is switched on. Any ideas how to get it to work? It usually works in other EU countries.
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MI5
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on ‎06-12-2020 21:19

on ‎06-12-2020 21:19

@AdamBS 

If you have an iPhone, try changing the data apn to "mobile.o2.co.uk"

Also try a manual network selection and try different networks on any phone.

If you have been outside of the UK for more than 63 days you may also have restrictions on your account due to O2's fair use policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AdamBS
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on ‎07-12-2020 13:10

on ‎07-12-2020 13:10

I have changed the APN like you said and it now works. Any ideas why idata which is what APN was set as before, didn’t work? Thanks for your help.
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MI5
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on ‎07-12-2020 13:12

on ‎07-12-2020 13:12

@AdamBS 

It's because you don't have iData enabled on your account.

You need to call O2 to have it enabled when you get back home, then you can revert your apn to iData.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎07-12-2020 13:15

on ‎07-12-2020 13:15

You will need the idata bolt on for things such as visual voicemail

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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J123
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on ‎19-07-2022 11:26

on ‎19-07-2022 11:26

Any idea how you can speak to someone about not getting data roaming. Tried everything and not working. Going round in circles trying to contact someone. Thanks

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gmarkj
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on ‎19-07-2022 15:59

on ‎19-07-2022 15:59

There are links above to talk to customer services via Facebook, Twitter and Instagram @J123 

Try any of those.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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