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Missing money from my phone

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94joanna
Level 1: Joiner
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on ‎03-04-2023 16:57

on ‎03-04-2023 16:57

Hi 

Every time when I top up some money are missing. For example, I top up today £15 and without using my phone I have left £10.89. What is going On?? 

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madasaf1sh
Level 78: King of Kings
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on ‎03-04-2023 17:18

on ‎03-04-2023 17:18

@94joanna 

 

I would call 4445 and let them have a look to see if there is something trigging some charges on your account.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
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Registered:

on ‎03-04-2023 17:18

on ‎03-04-2023 17:18

@94joanna 

 

I would call 4445 and let them have a look to see if there is something trigging some charges on your account.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎03-04-2023 17:30

on ‎03-04-2023 17:30

@94joanna 

See these guides for help.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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