Migration issues now can’t get PAC code

[Sarahp1]

Hello

I am an existing O2 customer and bought a new contract with O2 via a third party (significantly cheaper than upgrading). The result is that I have an old and new number. I want to keep my old number and was told this was possible and would be done within 24 hours.

Many many phone calls later it transpires this is not possible as the old number and new new number are on different systems. Very frustrating particularly after speaking to so many people that said it was possible. 

I then asked for a PAC code for my old number so I could port it to PAYG sim with another provider then port across to O2, presumably keeping my old number in a very convoluted way. The issue now that in starting the migration process that isn’t possible they have disconnected my old phone number. Was told this would be reinstated by this morning. It has not been. What can I do next please? My faith in O2 customer service is dwindling. 

Thanks in advance!

[Oxonian]

@feecam 

If you are asking that question of @Sarahp1, you need to tag her. 

[Sarahp1]

Unfortunately not, complaints email sent but they have not replied yet. 

[Oxonian]

@Sarahp1 

As others are interested in the outcome, please update this thread when O2 revert to you.  

[Sarahp1]

Of course, no problem (if they ever reply 😩)